At Funk Trunk, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the “Policy”) informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rule and guidelines relating to the return and refund for the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund on products.
1. RETURN AND REFUND POLICY
We offer returns and refunds according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or replacement.
2. REFUND
We offer refund for the products purchased if:
- The product delivered to the customer is faulty.
- Wrong product was delivered to the customer.
Customers may be eligible for a refund provided that:
- The product is returned in its original packaging.
- The product is not damaged or broken at the time of return.
- The product will be returned with the receipt issued for its purchase.
3. EXCEPTIONS
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- You received what you ordered, but simply changed your mind about the product.
- You misused or mishandled the product in such a way that caused damage to the product.
- You did not like your purchase or realized you had no need for it.
4. DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
- Report the damage to us immediately upon discovery.
- Ensure that the damage product is returned in the same condition and packaging it was when it was received.
- We will organize for the replacement of the damaged product provided the damaged product is returned within the following period: within 7 days (within Lagos) and 10 days ( outside Lagos) following your receipt of the product.
5. EXCHANGE OF PRODUCTS
We also reserve the right to allow customers to exchange product with a similar or another product in our store in place of a refund.
6. RETURN SHIPPING
For all cases of refund on products, it is our policy that customers will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs or an exchange of a faulty product, we will bear the cost of shipping from the customer’s location back to our Head Office in Lagos.
7. HOW TO RETURN PRODUCTS
Once it has been decided that the item needs be returned, the customer should fill in the return document which accompanied the item, (if no return form was sent, the customer should either call, email or send a message via our Instagram handle).
We will communicate to the customer details of the logistics company he/she should drop off the faulty item. The customer must ensure that they scan the waybill details of the shipment to us via email.
If the item was bought in store, the customer should return the faulty item back to the store for a replacement or refund,
For items delivered within Lagos, FunkTrunk will send out a delivery personnel to retrieve the faulty item and return it back to the store for replacement or refund.
Returns are to be sent to the following address:
19A Caroline Atounah Street. 0ff Busola Durosimi Etti Drive, Lekki Phase 1
Refunds are issued at our discretion as we may reject, grant a refund, replace products.
8. CONTACT US
For inquires or comments regarding this Policy, customers may visit www.funktrunk.ng/contact or send an email to info@funktrunk.ng